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Administration and Office Work
Business and Related Research Professionals
Business and related research professionals carry out a variety of research activities for the broadcast and print media, for the police and armed forces intelligence services, for national security agencies and in other non-scientific areas.
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Buyers and Procurement Officers
Buyers and procurement officers organise and undertake the buying of raw materials, equipment and merchandise from manufacturers, importers, wholesalers and other sources for wholesale distribution, resale or for own internal use.
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Call and Contact Centre Occupations
Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.
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Careers Advisers and Vocational Guidance Specialists
Job holders in this unit group give advice on careers or occupations, training courses and related matters, direct school leavers and other job seekers into employment and assess their progress.
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Communication Operators
Job holders in this unit group operate telecommunications equipment to transmit and receive signals and messages.
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Company Secretaries
Company secretaries (excluding qualified chartered secretaries) file and maintain company records, translate notes and dictation into typewritten form and perform other clerical tasks within commercial organisations.
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Customer Service Managers and Supervisors
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
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Human Resources Administrative Occupations
Job holders in this unit group provide administrative support for the human resources (HR) operations within organisations.
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Human Resources and Industrial Relations Officers
Human resources and industrial relations officers conduct research and advise on recruitment, training, staff appraisal and industrial relations policies and assist specialist managers with negotiations on behalf of a commercial enterprise, trade union or other organisation.
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Legal Secretaries
Legal secretaries file and maintain legal and other records, transcribe notes and dictation into typewritten form and perform other routine clerical tasks in legal practices.
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Local Government Administrative Occupations
Job holders in this unit group undertake a variety of administrative and clerical duties in local government offices and departments.
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Medical Secretaries
Medical secretaries deal with correspondence, make appointments and handle patients’ queries; file and maintain medical and other records; transcribe notes and dictation; and perform other clerical tasks in hospitals/surgeries and other medical establishments.
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National Government Administrative Occupations
Job holders in this unit group undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.
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Office Managers
Office managers plan, organise and co-ordinate the activities and resources of offices within commercial, industrial and other non-governmental organisations and public agencies. (National and local government office managers are classified to unit group 3561: Public services associate professionals.)
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Office Supervisors
Office supervisors oversee operations and directly supervise and coordinate the activities of those carrying out general administrative and clerical work and performing specialist administrative and clerical duties in relation to finance, records, sales and other services to a variety of commercial, industrial and other non-governmental organisations and public agencies.
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Other Administrative Occupations
Job holders in this unit group are responsible for recording, filing and disseminating information for a business, organisation or individuals
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Other Business and Related Associate Professionals
Job holders in this unit group advise on the effectiveness of an organisation’s procedures, systems and methods and perform other business and related functions.
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Other Business, Research and Administrative Professionals
Workers in this unit group advise on the formulation and implementation of policy in the public and private sectors, develop and implement substantial business, statistical and administrative systems, and perform a variety of functions.
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Other Customer Service Occupations
Job holders in this unit group perform a variety of customer service occupations.
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Other Elementary Administration Occupations
Workers in this unit group perform a variety of elementary clerical and administrative tasks within offices.
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Other Financial Administrative Occupations
Job holders in this unit group carry out a variety of finance-related administrative functions.
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Pensions and Insurance Clerks and Assistants
Pensions and insurance clerks and assistants provide general clerical support to senior colleagues and perform specialist clerical tasks in relation to the administration of pensions and insurance policies.
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Personal Assistants and Other Secretaries
Personal assistants and other secretaries provide administrative and secretarial support to individuals, departmental or management teams within organisations.
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Receptionists
Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.
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Records Clerks and Assistants
Records clerks and assistants maintain and update electronic and/or hard copy documents, correspondence and other records, and organise their storage.
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School Secretaries
School secretaries provide administrative support in schools by keeping and maintaining school records and performing a range of routine clerical tasks within the school.
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Telephonists
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.
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Typists and Related Keyboard Occupations
Job holders in this unit group type letters, memos, reports and other documents from draft, handwritten or dictated matter, using appropriate software packages.
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Vocational and Industrial Trainers and Instructors
Vocational and industrial trainers provide instruction in manual, manipulative and other vocational skills and advise on, plan and organise vocational instruction within industrial, commercial and other establishments.
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